Terms and Conditions
- Order Enquiries: please email*
us or telephone/fax: 01246 236123 (U.K.)
Overseas: +44 1246 236123
*Actual email address: please remove 'nodamnspam'.
- What do I do if I have a problem about my order?
Please contact us. Most problems are easily solvable with a telephone
call or an exchange of e-mail. We're not a monolithic corporation -
we're a family business that really believes in serving the transgender
community. If you have a problem, let us know and we'll try to work
it out with you.
- Data Protection and Confidentiality All
customer information is treated in strict confidence and in accordance
with the Data Protection Act. FFG does not sell, pass on, submit or
otherwise divulge any customer information. We maintain the highest
standards of confidentiality and respect your need for privacy and security.
- Bulk email Policy From time to time (but in fact very rarely), FFG
may e-mail you with special offers or news of new publications. These offers are usually only available
to our existing customers and often offer very special deals. Most customers
enjoy receiving these e-mails, but if you would prefer to opt out please
let us know by sending an e-mail with the title "opt-out".
- Security of Credit Card Payments FFG uses
the PayPal system operating the strongest encryption system to protect
your transactions. These use secure digital signatures to ensure that each
party of a transaction is uniquely identifiable. All authorisations
including card details are sent fully encrypted. Your PayPal account or credit/debit card statement will show a payment to 'EBOOKS-UK'.
- Payment Options All Prices are shown in
Pounds Sterling (GBP). Secure payment is by PayPal. Major credit/debit
cards are also accepted: Visa, MasterCard, Maestro, American Express, Visa Delta and Visa Electron. You can
order from any country using one of the above credit cards.
If you want to know the exchange rate for your currency at the time of
ordering, go to a currency converter such as http://www.xe.com/ucc/ or for a current table of comparative rates for different currencies see http://www.xe.com. For printed magazines orders, cheques
drawn on U.K. banks and British Postal Orders are also acceptable - please
send your remittance by post, detailing your order and remembering to
include the appropriate shipping cost. Please contact us for postal address and advice on shipping cost to your country. Eurocheques should be in Pounds
Sterling (GBP) only.
- Delivery Times (only applies to printed magazines shipped by post or airmail): FFG will try to ensure orders
are dispatched for speedy delivery wherever possible. Normal delivery
times for magazines are as follows: UK - Within 4 working days from
cleared funds. (Credit card payments are cleared immediately via our
secure server.) EUROPE - 7 working days from cleared funds. REST OF
WORLD - 10 to 14 working days from cleared funds. Our clothing items
are made to measure. We take great care in making up your garment, so
please add from 2 to 4 weeks from placing your order to allow for this.
We are happy to notify you by telephone or email, depending on your
country of residence, when your garment is ready for despatch, so that
you can look out for the carrier. Please let us know if you would like
us to do this. Orders sent by Special Delivery in the U.K. should arrive
the next day. We are able to track orders sent by Special Delivery and
will undertake to contact the carrier on the customer's behalf if an
order does not arrive when expected. Please note: A working day is considered
Monday to Friday inclusive but excluding local, public and national
holidays. Orders are usually delivered within the times stated above
but we cannot guarantee these delivery times as we have no control over
- Delivery Methods All items are sent via
ROYAL MAIL, PARCEL FORCE, HERMES or LYNX with charges according to weight of
package. U.K.: Second Class Post (up to 750g); First Class Post (over
750g); or HERMES (up to 15kg). Overseas: Airmail Printed Papers rate (for
magazines only) or Small Packet rate, whichever is cheaper.
- Insurance Special Delivery - items are
insured up to £250 Sterling. LYNX - additional insurance up to
£500 is an extra £1.25 per item ; up to £750, an extra
Guarantees: We update our ordering pages regularly,
but FFG cannot guarantee that the magazines(s) ordered are in stock
at the time the order reaches us. FFG will notify the customer
if a magazine is sold out and will offer a substitute magazine of
the same quality or better. Costumes and clothing items are
MADE TO ORDER, so please allow up to 28 days for manufacture and delivery.
If a clothing order is likely to take longer than 28 days (from receipt
of order at our premises), FFG will contact the customer by email,
post or telephone, depending on country of residence, and advise on
- Quality of Goods/Fitness for Purpose: All goods are
sold 'As New' unless otherwise stated. FFG make every effort to pack
goods in strong secure packaging, but is not responsible for damage
caused by very rough handling during transit. More expensive items will
be insured or sent by Special Delivery as appropriate.
- Returns Procedures: Goods must be returned in the
original packaging, suitably secured for transit, or in packaging of
a similar quality. Shipping fees for the return of goods are the responsibility
of the customer. Returns will only be accepted if the goods are in saleable
- Refunds: Magazines are not returnable unless the wrong
magazine has been depatched. We will replace, refund or offer a credit
note (as agreed with the purchaser), any clothing item(s) returned in
saleable condition within 14 days after you receive them, provided there
is a legitimate reason for the return of the item(s), such as wrong
- Cancellation of made to measure clothing orders: We
do not normally accept cancellation of orders for made to measure garments
after payment for the costume has been received and work on the manufacture
of the garment has commenced. Any refunds offered in exceptional circumstances
may be subject to a cancellation charge, to cover loss of materials,
- Responsibility for Local Taxes and Duties: The customer
is fully responsible for payment of any local taxes or import duties.
- Application of VAT: No VAT has been applied. VAT invoices
will not be issued.
- Applicable Law / Courts of Jurisdiction: Contracts
formed and the purchase of products from or between FFG and the purchaser
and or user of this site shall be governed in all respects by English
and Scottish law and all such users hereby submit to non-exclusive jurisdiction
of The English or Scottish courts.
- Retention of Title: Title in the goods shall remain
with FFG and shall not pass to the customer until the amount due under
the invoice for them and all other monies due to FFG by the customer
are paid in full, or as FFG otherwise agrees.
- Acceptance of terms and conditions: The above terms
and conditions will apply to all customer orders unless agreed otherwise
in writing by FFG. If the customer orders and pays for goods from FFG,
acceptance of these terms is automatically assumed, irrespective of
whether the customer has registered acceptance by selecting the agreement
Legal Disclaimer FFG AND/OR THEIR RESPECTIVE SUPPLIERS
MAKE NO REPRESENTATIONS OR WARRANTIES ABOUT THE ACCURACY, COMPLETENESS
OR SUITABILITY FOR ANY PURPOSE OF: 1. THE INFORMATION CONTAINED IN THE
DOCUMENTS AND RELATED GRAPHICS PUBLISHED ON THIS SITE; OR 2. ANY OF THE
PRODUCTS OF WHATEVER NATURE DETAILS OF WHICH APPEAR IN THIS SITE. ALL
SUCH DOCUMENTS AND RELATED GRAPHICS ARE PROVIDED, AND ANY SUCH PRODUCTS
(WHERE ORDERED) ARE ACCEPTED BY CUSTOMERS "AS IS" AND WITHOUT WARRANTY
OF ANY KIND. ALL REPRESENTATIONS, WARRANTIES, TERMS AND CONDITIONS INCLUDING
THOSE IMPLIED BY LAW, CUSTOMER OR OTHERWISE RELATING WITHOUT LIMITATION
TO FITNESS FOR PURPOSE AND SATISFACTORY QUALITY ARE HEREBY EXPRESSLY EXCLUDED
TO THE FULLEST EXTENT PERMITTED BY LAW. THIS EXCLUSION SHALL NOT APPLY
TO LIABILITY IN NEGLIGENCE FOR PERSONAL INJURY AND DEATH. ALL ORDERS FOR
PRODUCTS ARE SUBJECT TO AVAILABILITY AND FFG RESERVES THE RIGHT TO SUPPLY
TO ANY INDIVIDUAL/CORPORATION AT ITS SOLE DISCRETION. FFG RESERVES
THE RIGHT TO MAKE AMENDMENTS TO IT'S PRODUCT SPECIFICATIONS AND/OR PRICING
WITHOUT PRIOR NOTICE. THE INFORMATION CONTAINED IN THIS SITE MAY CONTAIN
TECHNICAL INACCURACIES OT TYPOGRAPHICAL ERRORS. ALL LIABILITY OF FFG HOWSOEVER
ARISING FOR INACCURACIES OR ERRORS IS EXPRESSELY EXCLUDED TO THE FULLEST
EXTENT PERMITTED BY LAW. THE SECURITY OF INFORMATION AND PAYMENTS TRANSMITTED
VIA THE INTERNET CANNOT BE GUARANTEED. ANY LOSS INCURRED OR SUSTAINED
BY USERS WHO TRANSMIT INFORMATION (INCLUDING WITHOUT LIMITATION CREDIT
CARD DETAILS) OR PAYMENT TO FFG BY MEANS OF E-MAIL OR OTHER INTERNET LINK
SHALL BE BORNE SOLELY AND EXCLUSIVELY BY SUCH USER AND IN NO EVENT SHALL
ANY SUCH LOSSES IN WHOLE OR IN PART BE BORNE BY FFG IN NO EVENT SHALL
FFG AND/OR THEIR RESPECTIVE SUPPLIERS BE LIABLE FOR ANY SPECIAL, INDIRECT
OR CONSEQUENTIAL DAMAGES (INCLUDING WITHOUT LIMITATION, DAMAGES FOR LOSS
OF PROFITS) ARISING OUT OF ANY ACTION (WHETHER BASED ON CONTRACT, TORT
OR OTHERWISE) ARISING OUT OF OR IN ANY CONNECTION WITH THE USE OR PERFORMANCE
OF ANY INFORMATION CONTAINED OR PRODUCTS ADVERTISED IN THIS SITE. ALL
BRAND NAMES, PRODUCT NAMES AND TITLES USED IN THIS SITE ARE TRADE MARKS
OR TRADE NAMES OF THE RESPECTIVE HOLDERS. NO PERMISSION IS GIVEN IN RESPECT
OF USE OF ANY OF THE ABOVE, AND SUCH MAY CONSTITUTE AN INFRINGEMENT OF
THE HOLDER'S RIGHTS. © 2007 FFG. This revised version last updated 1st
FFG, P.O. Box 36, Chesterfield S40 3YY, U.K.
Email: email@example.com - remove 'nodamnspam'